When is the right time to grow your team as a travel agent?

As you chart your path in the ever-evolving travel industry, you may find yourself at a crossroads where the question arises: "Is it the right time to grow my team?"

The journey of a travel agent is a dynamic one, filled with exploration, learning, and the rewarding experience of crafting dream vacations.  As you chart your path in the ever-evolving travel industry, you may find yourself at a crossroads where the question arises: “Is it the right time to grow my team?”

In this blog post, we dive into the pivotal considerations that can guide your decision, along with a special spotlight on how Pickles Travel Network (PTN) can empower you to seamlessly expand your team by adding subagents.

There are indicators of growth that you need to keep in mind.

As your client base grows, you may find that managing bookings, inquiries, and personalized travel experiences becomes increasingly time-consuming.  Let’s explore what this is like.

Overwhelm and Client Demand

A surge in demand can result in stretched schedules, affecting your ability to provide the level of attention and care each client deserves.  Recognizing these signs can indicate that it is time to bring aboard additional team members who can share the workload and ensure clients continue to receive top-notch service.

Diversification of Services

As your reputation as a travel expert expands, clients might seek your guidance on a variety of destinations, travel styles, and niches.  However, offering specialized expertise in every aspect of travel can be challenging and time-intensive.  Expanding your team allows you to bring in individuals with different areas of expertise, catering to a broader range of client interests and needs.

Business Scaling Goals

If your long-term vision involves scaling your travel advisory business into a thriving enterprise, strategic team expansion is a logical step.  The addition of skilled team members can significantly amplify your capacity to take on more clients, handle complex itineraries, and manage administrative tasks.  A larger team enhances your ability to tap into new markets, reach a wider audience, and ultimately achieve your growth objectives.

expand, for hire sign

Resourceful support with subagents can help lighten your load.

Pickles Travel Network actually provides a robust platform for adding subagents to your team, streamlining the process of team expansion.  PTN offers a wealth of resources and tools designed to assist you in effectively managing and guiding your subagents.  Administrative tasks, training materials, and technology support are readily available, freeing up your time to focus on higher-level strategic activities.

Holistic Training

PTN ensures that your subagents receive comprehensive training to excel in the travel industry.  Training encompasses a wide range of aspects, from mastering booking systems and understanding industry trends to cultivating exceptional customer service skills.  A well-trained team contributes to a consistent and high-quality customer experience, enhancing your agency’s reputation and client loyalty.

Streamlined Operations

With the support of PTN, your agency can optimize its operations by delegating certain responsibilities to subagents.  This streamlining enables you to concentrate on strategic aspects of your business, such as building partnerships, marketing, and expanding your client base.  The resulting efficiency contributes to maintaining the excellence and consistency of service across the agency.

By considering these factors and leveraging the resources offered by Pickles Travel Network, travel agents can confidently make the decision to grow their team with subagents. This strategic move not only relieves overwhelming workloads but also opens doors to new opportunities, diversification of services, and the realization of larger business goals.

The timing of when to grow your travel business and bring on additional help can significantly impact the success of your expansion.

Here is a breakdown of the best timing and questions to consider.

Choosing the Right Season for Business Growth – Post-Busy Period

After a peak season, such as The Holidays or summer break (aka “vacation season”), you might have gained valuable insights into your business’s capacity and areas that could use more hands.  Utilize the lull after the peak to analyze your performance and determine whether hiring additional support is necessary to meet future demands.

Preparation for High Seasons

Before the start of a busy travel season, such as Spring Break, consider expanding your team to accommodate the anticipated surge in bookings.  Hiring and training new team members in advance can ensure a seamless transition and provide a buffer for handling increased client inquiries and arrangements.

Anticipating Growth

If you have noticed a steady increase in your client base and business operations, it might be an indicator that it’s time to bring on more help.  Expanding your team in preparation for projected growth can prevent overwhelm and ensure that client service remains exceptional.

expand, time

There are questions to assess if you need additional help:

  1. Workload Evaluation. Are you consistently finding yourself working long hours, struggling to meet deadlines, or unable to provide the quality of service you aim for?
  2. Client Satisfaction.   Are you receiving feedback from clients about delayed responses or subpar service due to your busy schedule?
  3. Missed Opportunities.  Have you had to decline potential clients or lucrative opportunities due to time constraints?
  4. Quality vs. Quantity.  Are you sacrificing the quality of your service to manage a high volume of clients?
  5. Burnout Signs.  Do you frequently feel stressed, exhausted, or on the verge of burnout due to the workload?
  6. Strategic Focus.  Are you finding it difficult to focus on strategic growth initiatives because you’re caught up in day-to-day tasks?
  7. Business Goals.  Are you struggling to achieve your long-term business goals due to a lack of time and resources?
  8. Deciding Factors.  Client Experience: Prioritize maintaining the high-quality service that has earned you a loyal client base.
  9. Strategic Focus. Ensure you have time to focus on growing your business and exploring new opportunities.
  10. Quality of Life. Strive for a healthy work-life balance to prevent burnout and maintain your enthusiasm.
  11. Anticipate Peaks. Plan ahead for peak seasons by hiring, training, and preparing new team members.

Ultimately, the decision to expand your travel business and bring on additional support depends on your unique circumstances and aspirations. Careful consideration of timing, workload, and strategic priorities can help you make a well-informed decision that meshes well with your goals and ensures continued success.

The journey of a travel agent is often marked by growth, adaptability, and the pursuit of excellence.

Recognizing the signs that it is time to expand your team can propel your business toward new heights.  A trusted host agency can emerge as a valuable ally in this endeavor, offering you a platform to seamlessly add subagents and create a network that embodies your commitment to remarkable travel experiences. As you contemplate the road ahead and remain adaptable, remember that the right time to grow your team is when your aspirations align with your capacity, and your heart is set on providing exceptional journeys for every traveler.

expand, busy agent

There is often no “right time” to grow your travel business – sometimes you just have to take the leap!

Embracing the Leap: When There’s No “Right Time” to Grow Your Travel Business

In the dynamic world of business, the concept of waiting for the “right time” to expand can sometimes be a mirage. While strategic planning is essential, the reality is that there may never be a perfect moment to take that leap and grow your travel business. Instead, the decision to expand often involves a mix of instinct, readiness, and seizing opportunities as they come. Here is why sometimes you just have to jump:

  1. The Evolving Landscape. The travel industry is constantly evolving, with trends, technologies, and consumer behaviors shifting at a rapid pace. Waiting for the stars to align perfectly could result in missed chances to adapt to changing client preferences or emerging markets.
  2. Unpredictable Opportunities. Some of the most successful business expansions have been driven by seizing unexpected opportunities rather than waiting for them. A sudden surge in client demand or a chance to collaborate with a strategic partner might require immediate action.
  3. Continuous Learning. Running a business is a journey of continuous learning. Even if you wait for the “right time,” there will always be new skills to acquire, challenges to face, and lessons to learn. Embracing growth as a learning experience can be invigorating and rewarding.
  4. Balancing Risks and Rewards. Expansion involves risks, but risk aversion can sometimes lead to stagnation. Weighing the potential rewards against the risks and taking calculated steps forward can lead to remarkable growth.
  5. Navigating Uncertainty. Waiting for complete certainty might mean waiting indefinitely. The business landscape is inherently uncertain, and embracing growth amidst uncertainty can lead to resilience and adaptability.
  6. A Mindset Shift. Sometimes the decision to grow isn’t driven solely by external factors; it’s a shift in mindset. Recognizing that growth comes with challenges, but also with the potential for immense reward, can drive you to take action regardless of timing.
  7. Carpe Diem. Entrepreneurship is, at its core, about seizing opportunities. The “right time” might never come, but taking the leap can lead to discoveries, breakthroughs, and a sense of accomplishment that waiting could never provide.

In the end, growing your travel business might not follow a linear path…

…and waiting for the elusive “right time” can be a hindrance to progress.  By embracing uncertainty, recognizing opportunities, and trusting your instincts, you can navigate the dynamic landscape of business and grow with confidence. Remember, sometimes the best time to grow is when you decide it is – even if it does not exactly line up with conventional wisdom.

Meet Pickles Travel Network: The Host Agency That Makes It Easy to Start and Scale Your Travel Business

Whether you’ve just started your travel agent journey, or you’ve been on it… Pickles Travel Network has the tools and resources to help grow your business. Unlike other host agencies, we believe in letting our members choose what works best for their business. Pickles Travel Network allows you to choose your commission rate, along with whether or not you want to charge planning fees. As a member, you’ll receive instant access to our list of suppliers, several marketing platforms and monthly coaching/trainings. 

IATA | CLIA Membership

PTN IATAN code: 45769253

PTN CLIA number: 00032299

When you enroll with suppliers, you must use PTN’s codes to receive a commission from us. Want to sign up for your own CLIA or IATA numbers for exclusive travel benefits? See below.

Get your own IATA/IATAN ID Card:


The IATA/IATAN ID Card is the industry-standard credential to identify bona fide travel professionals. Key benefits include access to concessionary incentives from industry suppliers. Just added, the IATA MemberPerks program provides cardholders with daily savings at over 300,000 merchants across North America.

To be eligible, you must be registered with IATAN under PTN’s IATA number 45769253, working a minimum of 20 hours per week and earning a minimum of $5,000 per annum in commissions. You’ll need to send PTN a support ticket asking for approval. Once approved, we will send you a PRIN # to allow you to register with IATAN and ask for an ID card.

Get your own CLIA EMBARK ID:


Obtain a CLIA EMBARC ID for travel discounts and FAM (Familiarization) trips. Join CLIA as an Individual Agent Member, under Pickles Travel Network CLIA #00032299.

Once you’ve registered, submit a support ticket to let us know, and we will approve your registration.